Return Policy

Return & Refund Policy — Ebyvo

OVERVIEW

At Ebyvo, we stand behind the quality of our products. This Return & Refund Policy outlines the terms and conditions for returning or exchanging the Ebyvo Emergency Water Filter Straw and requesting a refund.

Please read this policy carefully. By purchasing from Ebyvo, you agree to these terms.

SECTION 1 - RETURN ELIGIBILITY

1.1 - Return Window

You have 30 days from the date of purchase to initiate a return or exchange. Returns initiated after 30 days will not be accepted.

The return date is calculated from the order confirmation email date, not the date the product was delivered.

1.2 - Condition Requirements

To be eligible for a return or exchange, the product must be:

  • Unused and in original condition — The straw must not have been used to filter water or tested in any way
  • Unopened or minimally opened — Original packaging must be intact; opening only to inspect the product is acceptable
  • Undamaged — No cracks, dents, or visible damage to the filter, caps, lanyard, or body
  • Complete — All original components must be included (both caps, lanyard, any included accessories)
  • Clean — The straw must be clean and dry; no visible dirt, sediment, or residue

1.3 - Non-Returnable Items

The following are not eligible for return or refund:

  • Products with visible signs of use (water stains, sediment inside the filter, worn caps)
  • Products with damaged or degraded filters
  • Products that have been tested or used to filter water
  • Products missing original components or packaging
  • Products damaged due to misuse, improper storage, or accidents after delivery
  • Opened or used accessories included with the straw

1.4 - Exceptions

Refunds will be issued (see Section 3) for:

  • Defective products — Straw received with manufacturing defects (non-functional caps, cracked body, filter damage prior to use)
  • Shipping damage — Product arrived damaged due to carrier mishandling (with photographic evidence)
  • Wrong item shipped — We sent the incorrect product

For defective or damaged items, contact us within 7 days of delivery with photos of the damage and a description of the defect.

SECTION 2 - HOW TO INITIATE A RETURN

2.1 - Return Process

  1. Contact us at buisnesscoleon@gmail.com with your order number and reason for return
  2. Receive confirmation — We will confirm eligibility and provide return shipping instructions
  3. Ship the product — You are responsible for return shipping costs unless the return is due to our error or a defective product
  4. Product inspection — Once received, we will inspect the item within 7 business days
  5. Refund or exchange — Upon approval, your refund will be processed or a replacement will be shipped

2.2 - Return Shipping Address

You will receive return shipping instructions via email after we confirm your return eligibility. Do not ship without authorization.

2.3 - Shipping Costs

  • Standard returns (change of mind, wrong size, etc.) — Buyer pays return shipping
  • Defective or damaged items — Ebyvo covers return shipping; contact us for a prepaid shipping label
  • Our error (wrong item, shipping damage on arrival) — Ebyvo covers all return costs

SECTION 3 - REFUNDS

3.1 - Refund Amount

  • Full refund — 100% of the product purchase price
  • Excluded from refund — Original shipping charges are non-refundable unless the return is due to a defective product or our error

3.2 - Refund Timeline

Refunds are processed within 5-10 business days of approval. The funds will be returned to your original payment method.

Your bank or credit card company may take an additional 3-5 business days to credit the funds to your account, depending on your financial institution.

3.3 - Partial Refunds

Partial refunds may be issued if:

  • The product shows signs of use or wear not disclosed in the return request
  • Damage to the product occurred after purchase due to improper storage or handling
  • Original components are missing or damaged

The amount of the partial refund will be communicated via email before processing.

3.4 - Non-Refundable Fees

The following are not refundable:

  • Shipping costs (for standard returns)
  • Any taxes or duties paid at purchase
  • Any promotional discounts applied to the order

SECTION 4 - EXCHANGES

4.1 - Exchange Eligibility

Exchanges are available for:

  • Defective products
  • Damaged products (due to shipping or manufacturing)
  • Wrong items shipped by us

4.2 - Exchange Process

  1. Contact us at buisnesscoleon@gmail.com with your order number and reason
  2. Provide photos if the product is defective or damaged
  3. We will confirm eligibility and provide return shipping instructions
  4. Ship the defective item to us
  5. Once received and inspected, we will ship a replacement at no cost to you

Exchanges are processed within 7-10 business days of receiving your return item.

4.3 - Shipping for Exchanges

  • Defective or damaged items — We cover all return and replacement shipping costs
  • Our error (wrong item) — We cover all return and replacement shipping costs

SECTION 5 - SPECIAL CIRCUMSTANCES

5.1 - Damaged in Shipping

If your Ebyvo straw arrived damaged:

  1. Do not attempt to use it
  2. Contact us within 7 days with photos of the damage and the damaged packaging
  3. Include your order number and a description of the damage
  4. We will issue a full refund or send a replacement at no cost to you

5.2 - Defective Products

If the straw is defective (non-functional filter, broken caps, manufacturing defects):

  1. Contact us within 7 days of receipt with photos and a description of the defect
  2. Do not attempt to repair or modify the product
  3. We will issue a full refund or send a replacement

5.3 - Lost or Stolen Returns

Ebyvo is not responsible for packages that are lost or stolen during the return shipping process. We recommend using tracked shipping with signature confirmation for all returns.

If your return package is lost in transit, contact us immediately with proof of shipment.

SECTION 6 - STORE CREDIT OR ALTERNATIVE RESOLUTIONS

6.1 - Alternatives to Refund

If you prefer not to receive a monetary refund, we offer:

  • Store credit — Full credit toward a future purchase (applies to eligible returns only)
  • Exchange — A replacement Ebyvo straw or different Ebyvo product of equal or lesser value
  • Delayed refund — If the return is approved but you prefer to wait for store credit to accumulate

6.2 - Store Credit Terms

  • Store credit is valid for 12 months from the date issued
  • Store credit is non-transferable and cannot be sold, traded, or converted to cash
  • Store credit applies only to purchases at ebyvo.com

SECTION 7 - FINAL SALE ITEMS

Certain items may be marked as "final sale" or "non-returnable" at checkout. These items are:

  • Non-returnable — No returns, exchanges, or refunds are offered
  • Non-exchangeable — We will not exchange final sale items

Final sale items are clearly labeled at purchase. Please review item descriptions before checkout.

SECTION 8 - REFUND DISPUTES

8.1 - Dispute Resolution

If you have a dispute regarding a return, refund, or exchange decision:

  1. Contact us at buisnesscoleon@gmail.com with your order number and a detailed explanation
  2. Provide evidence — Photos, shipping receipts, or other documentation supporting your claim
  3. Our review — We will review your case within 7 business days
  4. Resolution — We will inform you of our decision and next steps

8.2 - Escalation

If you are not satisfied with our decision, you may:

  • Request a supervisory review by emailing buisnesscoleon@gmail.com with "REFUND DISPUTE" in the subject line
  • File a chargeback or dispute with your credit card company or payment provider
  • Pursue any remedies available under applicable consumer protection laws

SECTION 9 - PRODUCT DISCLAIMER FOR RETURNS

9.1 - Returns Do Not Affect Product Warnings

Accepting a return does not waive, modify, or limit any of the disclaimers in our Terms of Service, including:

  • The product filters bacteria only and does not filter viruses, parasites, or chemicals
  • The product is not a medical device
  • We make no guarantee that the product will prevent illness or render water safe for drinking

9.2 - Use at Your Own Risk

The decision to return the product does not imply that Ebyvo is liable for any illness, injury, or adverse health outcome resulting from the product's use or misuse. You assume all risk when using the Ebyvo straw.

SECTION 10 - INTERNATIONAL RETURNS

10.1 - International Customers

Returns from outside the United States may be subject to:

  • Higher return shipping costs (borne by the customer for non-defective returns)
  • Import/export duties and taxes (borne by the customer)
  • Customs delays and processing fees
  • Additional processing time (14-21 business days)

10.2 - International Return Authorization

International returns require written authorization before shipping. Contact us at buisnesscoleon@gmail.com to request a return authorization number (RMA). Unauthorized international returns will not be accepted.

SECTION 11 - CONTACT INFORMATION

For questions about returns, refunds, or exchanges, contact us at:

Email: buisnesscoleon@gmail.com

Response time: We respond to return requests within 2 business days.

Include the following in your email:

  • Your order number
  • Date of purchase
  • Reason for return
  • Photos (if applicable)
  • Preferred resolution (refund or exchange)

SECTION 12 - CHANGES TO THIS POLICY

Ebyvo reserves the right to update this Return & Refund Policy at any time without notice. Changes are effective immediately upon posting.

Your continued use of the Services following any changes to this policy constitutes your acceptance of the updated terms.

You can review the most current version of this policy on this page.